Shipping & Returns
Once you place an order with us online the bells will start ringing at Solavore Australia HQ and our team of Solavores will get right to work preparing your solar oven for delivery straight to your front door.
Your solar oven will be lovingly packed along with it’s best friends the TR86 high performance reflector, stylish carry bag, the twin GraniteWare pots, thermometer, WAPI and helpful Getting Started Guide.
They will all sit snugly together in our well packed Solavore box as they are ferried to you on rays of sunlight (courier company).
You can expect your Solavore Sport to glide gently to your front door 7 business days after you place your order with us.
The best part about your Solavore’s epic journey to your front door is that it is FREE. Yes, that’s right your order will be shipped to you anywhere in Australia for FREE.
We think your Solavore Sport will quickly become your best friend, but on the off chance that you guys don’t get along you can send your Solavore Sport back to our warehouse to be with it’s brothers and sisters once again.
You have 30 days to return your order in it’s original glory and packaging. Your Solavore Sport must also be unused for a change of mind return to be accepted. Once you take it for a test drive you will need to remain friends for life.
If you do need to return your order please call Solavore HQ on 1300 148 784 or email us at firstname.lastname@example.org and our helpful team of Solavores will help your organise your return which will be at your cost.
If you are concerned that your Solavore Sport has run into some rough weather on its journey to you and you notice damage on its box please make sure that you photograph this before opening your box.
If upon opening your box you discover damage to your solar oven or any of its components please once again take a snap or two on your smart phone and email them straight away to email@example.com.
We will immediately arrange for a new solar oven or part of to be shipped to you as a replacement for any damaged parts.
Our solar ovens are covered by a 2 year warranty. If you think your solar oven isn’t working correctly or has sustained undue wear and tear in the course of normal operation please contact us on 1300 148 784 or email firstname.lastname@example.org.
We’d love to have a chat and if there is a problem with your Solavore we’ll find a solution to keeping you cooking with the power of the sun.